I’ve been to South Park Mall Belk about five times and each time it has been a great experience with customer service, kindness, available inventory, and making me feel genuinely important. Today it was Hasan in women’s shoes. My wife was looking for a pair of shoes to match her dress for a wedding. It was a Saturday near the end of the day and while they were very busy, Hasan stepped up and was able to get the pairs she wanted to try. All of that was in the midst of helping two other customers. He is an excellent sales person who was presented an attitude above and beyond others! I hope he is recognized as an exceptional employee and is given opportunity to manage.

Very nice and well organized.

I shopped at Belk Saturday. Customer service was awful. I went to 3 different registers before I was waited on so I could pay for an item. Then I went to the Clinque and was waited on right away. The lady was Ashley. Ashley was fantastic!! Ashley helped me with everything I needed and she was very nice, very helpful! Very sweet personality.

My wife and I met the most kind person at the Clinique counter March 21st. We had been shopping in Belks and to that point we found customer service lacking. We had to go to 3 different Customer Service counters just for her to pay for a blouse. Then we stopped by the Clinique area and met Miss Ashley. She was kind, helpful, and knowledgeable about the product. Ashley is a credit to your store and others in your store could benefit from her level of customer service.

Cool store

Good service from some people when I could find someone to help me, which took a while. Associate kept disappearing and they didn’t have my size in any of the shoes I wanted.

This is my favorite Belk ever!!! Everyone is awesome @ this location!!! I had to find a dress for Easter _ I ended up buying 2- because I couldn't decide!!! They were ALL beautiful <3

Always a great experience.

I never leave reviews, but this store has the worst possible customer service by far. Staff treats customers of color poorly.

Good

The wine bad made me buy more!

Best pricing ever! They have terrific sales and great selection of women's clothing

I went into the bra section on 2/16/2026 where I encountered Savanna. I asked her to measure me, so she decided to measure me by the register with no privacy or accuracy. She told me I was a 34F, which was to small then she suggested a 38G. After patiently waiting on her to get out of another customers fitting room, I showed her that that size was too big. She stood outside my fitting room with a look of discuss, and told me to try a 38GG. I felt discriminated against because the customer she was assisting was white amd she had no issue with coming into contact with her but not me. She tried to help me find a couple and I tried them on they where als too big. I ended up looking at my old bra which was a 34I. On 2/17/2026 a little after 7pm I spoke with Manager Luis who just said he was sorry for the situation and would have her manager speak with her. I asked him for any contact information but he just told me to look on the website. These two associates made me feel like I was beneath them, like I didn't matter even though I spent my money in the store. I wouldn't feel comfortable sending anyone I care about to this store. The manager didn't even try and compensate for my dissatisfaction.

Nicer store than the one in Greenville. Much larger men's section but even this store is showing it's age and in need of maintenance... Just look at the with carpet and parquet floor

impossible to check out. every desk i went to had employees that said their register was closed and didn't give direction of where else to go. when i finally found an open register, the cashier was rude. it was the middle of the day and it was busy. more registers should be open

Lovely shopping Christmas shopping

Hair salon Carmen Carmen is awesome.

Grande variedade de produtos das mais diversas marcas

Les falta llevar ropa más moderna. Todo se ve antiguo

Kleiderladen mit Markenangebot in der South Mall

I had a very nice experience with Pamela at the Bobbi Brown counter. She helped me purchase the stick color corrector, powder foundation, and lip gloss. She also made sure I got my coupon discount. She was very patient and helpful. I also visit the petite and ladies clothing section and always have a nice experience there too. This is a very nice Belk location.

Not the best experience today. I went to return a suit that I bought a few days ago never worn. And the clerk an older women with a mask in the suit dept. said I couldn't return it because I didn't have the tags on the clothes even though I have my receipt. I told her I threw them away because I didn't think I'd need to return anything . She said Belks policy it that you have to have all the tags . So I drove 20 minutes home retrieved the tags drove back. Only to be met bye the same rude clerk who kept mumbling under her breath that the suit has been worn to another clerk at the desk.I told her I didn't appreciate being called a lier in front of everyone in the store. I was honestly shocked because I shop at this store regularly and always have a nice experience

I’m not rating the store clerks a 1, just the organization. I called the Belk Southpark store today and was taken back by the fact that they now use a Call Center in a foreign country. They ask what department I would like, my name and the reason for my call! I was so offended by the fact that they don’t have Americans answering their phones. Not to mention how short staffed the store is, but they’ll spend money on a foreign call center- not Americans who need jobs! P.S. I give the clerks a 5 star review. P.S.S. I’m so peeved, I’m cutting up my Belk card. I’m finished with them.

I visited two different departments at Belk South Park, the ladies purses and ladies shoes. I must say the greetings were some of the best I’ve ever had in long time. Jacqueline assisted me in the purse department. I told her what I was searching for and she delivered. She showed me every small purpose, explained the different types of leather, the difference in price. Etc. upon entering the shoe department, I was greeted by Juan. He offered to help if I needed anything. I was browsing the square toe shoes when another salesman greets me. Last but not least, I browsed the clearance shoes. Salesman Derrick came over to greet me. He asked about my search and immediately walked me over to the Italian leather shoes. He explained the differences in the brands, leather, cost, etc. Derrick was extremely patient and knowledgeable. If I didn’t know any better, I would’ve thought he was the owner of Belk. I immediately spoke with Derricks’s manager about his awesome customer service skills! Needless to say, I was able to purchase what I needed and I had a great experience!

Found the best dress ever

Milagros and Kevin were amazing!! Great customer service

They have good sales going on.

Lovely collections

good deals but they won't let you have an item for a penny and charge more than what it rings up for. if you go for gift card giveaway during the holidays they are limited

The store is good. But I’m looking for a dressmaker’s job there and there’s no contact with them.

Make over from Tom Ford station Awesome and I love the lip stick

Great service

This is not a nice location to go to. I took 15 items into the dressing room and 3 associates and an officer came knocking to door one at a time…. 30 mins later. They were under the impression I was stealing when I was only making my shopping trip shorter…… they gave me the option to search my bag or leave.

A nice store but few salespeople. We never could find the Juniors department, and if you’re looking for pjs for kids, good luck!

Well I have been a regular patron here for almost 40 years. Have purchased too many pieces of clothing over the years. But somebody does need to buy some of that stuff.

Upscale, good selection, pleasant staff

The entire top floor had one register open, that is insane for a store that size. The customer service has gone down hill!

Best place ever

Great location for Belk, helpful staff

Have your guard up here. There are some battle hardened customer service reps in here that will cut you down with their condescension. I'm a little bit meaner after that experience.

Wide selection of sizes.

Terrible staff needs gender diversity training. In the women's dress area 11:15 today.

No cashiers and when you find one, they are not happy to be there.

I give Belk 10/10. Great place to make memories and find great deals. I highly recommend for anyone to work for Belk Inc. Very kind staff! I don’t care what other reviews say these people are so great. Belk South Park has four sells floors, they truly are modern southern and prestigious. 💙

Coupons and end of season is key.

It seems no one works here to help. I visited the beautiful bedding department. I did several laps around there was not a sales person in sight. I have difficulty walking; tire easily, so it was a real effort to get there to begin with. I knew if I found what I was looking for, that it would be big and bulky And I would need help getting it to my car. With no employee in sight to even help me with the purchase, I knew that the chances were slim that anyone would be able to help me get it to the car. Beautiful store; beautiful selection. Sadly just a glamorized big box store. Sad. I work for Belk a long time ago in Raleigh when we were absolutely full service. I’m sure the CLT store was like that too, once upon a time. I’ll just go back to my standard way of shopping online.

No cashiers!!!

I had a lady that helped me pick and then pack a cologne to give as a gift. Thanks!!

Great place to shop for men's clothing.

Gal at shoe counter could have cared less to help me.... Sorry to interrupt your day